Frequently Asked Questions

Everything you need to know about shopping with NEXX North America.

What are your standard shipping times?

Orders are typically processed within 1-2 business days. Standard shipping within North America generally takes 3-7 business days depending on your location.

What is your return policy?

We offer a 30-day return policy on all unused and unopened items in their original packaging. Please contact our support team to initiate a return authorization.

Do you offer international shipping?

Currently, NEXX North America ships to the United States and Canada. For other regions, please visit our global partner sites.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Are your products covered by a warranty?

Yes, all NEXX products come with a standard 1-year manufacturer warranty against defects in materials and workmanship under normal use.